Please explain the Backorder service?

From November 2023 we are changing the way our Backorder system works and asking that you release your own Backorders. Hannants staff will not be releasing any Backorders in future unless specifically asked to by phone or by email AFTER the item is delivered to us. This means you can add other items to your Backorder and select alternative postage options. You add items to Backorder and release them when you want them sent.

To place an item on Backorder please be logged in. You just click the items you want to Backorder but please be aware if you want to pay by card you must first register a card. If you want to use Paypal you must first go into Your Account> Backorders and tick Paypal before you can put anything on Backorder.

You will be sent an email for every item that you put on Backorder.

You will be sent an email when an items on Backorder is delivered to us. This item will be reserved for you for 2 months to allow you time to order it and maybe wait for other items to be delivered.

On the 1st of every month you will be sent an email with a list of all the items that you have on Backorder.


March 11th update. We are now sending Paypal invoices rather than just cancelling un-ordered items. Though if items are below the minimum they are being cancelled.

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