I have forgotten my password!

No problem. First click on the "Login" button and then click on the "Reset your existing account password" button. This wipes your original password and sends you an email with a link. Please click on the link and this will send you your new password.

This is done in two stages for security.

Now go back to "Login" and enter your email address and your new password.

If you want to change your password to something more memorable go to Your account> Change your password

If you copy and paste the email address be sure you are not copying any spaces as well. If the password does not work we suggest you type it in.

If you still have a problem with entering a new password please email [email protected] and a human will help as soon as they can.

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